Refund & Cancellation Policy

1. Cancellation and refunds

Cancel renewal in Account → Manage or cancel subscription. Your subscription normally ends at the end of the paid period, with access retained until then. Cancellation stops future renewals; it does not itself refund paid fees. If the portal is unavailable, email support promptly so we can process your request and investigate any resulting charge.

2. Our voluntary refund windows

For your first PRO purchase, request a full refund within 14 calendar days after payment if you have not revealed any PRO link under that paid subscription through this site. For an unintended renewal, request a refund of that renewal within 72 hours after the charge if you have not revealed a PRO link under that paid subscription after that renewal. FREE asset link reveals and any links revealed using a free account allowance do not disqualify these requests. These are commercial promises, not a statement that Hong Kong law grants a general 14-day cooling-off period.

For a qualifying full refund of the current period, we cancel future renewals and end refunded PRO access when the refund is approved, confirming both actions to you. A different arrangement must be agreed before processing. Issuing a payment refund alone is not treated as cancelling a subscription.

Link-reveal and payment records help us assess requests. Issuing, displaying or opening a link does not prove successful download or absence of defects. We will not rely only on a link record to reject a non-delivery, defect or statutory claim.

3. Billing errors and service problems

Contact us about duplicate charges, a charge after an effective cancellation, paid access that does not activate, an inaccessible promised link, a corrupted file or a material mismatch with its description. We investigate and, where appropriate, correct billing or restore, repair or replace the affected service within a reasonable time. Depending on the problem, impact and law, a refund, reduction or termination may be appropriate. We will not insist on repair first where the law entitles you to another remedy.

These requests are not excluded merely because you used part of the service or passed a voluntary refund window. Third-party failures do not automatically remove our legal obligations. Accurately disclosed compatibility limitations are different from incorrect or missing material descriptions.

4. Other requests and existing licences

Subject to legal rights and the remedies above, we normally do not provide proportional refunds for unused days, unused allowance or a change of mind after normal use. Cancellation of future renewal does not revoke a lawfully granted continuing model-use licence.

A refund of subscription access does not, by itself, revoke licences for models lawfully obtained before the refund. A separately agreed termination of an affected asset licence, an applicable asset-specific condition or a legal requirement may have a different effect; we will identify it explicitly. We do not add a new deletion or licence-forfeiture condition only after you request a refund.

5. Applying for a refund

Email horiebin@foxmail.com with your account email, invoice/order reference, payment date, reason and relevant model page or screenshot. Do not send passwords, full card numbers or security codes. We aim to reply within 3 Hong Kong business days and submit an approved refund to the original payment method within 5 Hong Kong business days, or sooner if legally required. Bank settlement time is separate.

We will confirm the amount, billing period, access end date and future renewal status. Business days exclude Saturdays, Sundays and Hong Kong public holidays. Support targets are not waiting periods before exercising legal rights.

6. Mandatory rights

This policy does not exclude rights that cannot lawfully be excluded. More favourable mandatory rights prevail. Logging in, paying, revealing a link or downloading does not automatically waive a statutory withdrawal right. We do not rely on a digital-content withdrawal exception unless the required consent, acknowledgment and other legal conditions have been satisfied. You may approach your payment provider, a consumer body or a competent authority without exhausting our support process.